Return and Refund Policy

At Premium Packaging, we strive to ensure that you are completely satisfied with your purchase. If you need to return a product, please review our return and refund policy below.

1. Return Eligibility

• Products can be returned to Premium Packaging for credit within 7 days from the invoice date.
• If the return is due to an error by Premium Packaging, we will cover the return shipping cost.
• If the return is for any other reason, the customer will:
  • Pay for the return shipping to Premium Packaging.
  • Pay 30% of the product cost as a restocking/administration fee if returning for credit.
  • If opting for an exchange, the customer must return the product at their cost and will receive a replacement of the same quantity.

2. Conditions for Returns

• Products must be in original, unopened, and resellable condition.
• Returns require a Return Authorization (RA) number issued by Premium Packaging. This must be clearly visible on the package (not on the original carton).
• Damaged, used, or defaced goods will not be eligible for return.
• Partial returns are not accepted. Only complete cartons with all items intact will be processed.

3. Processing Returns

• Approved returns must be received by Premium Packaging within 7 days of the RA number being issued.
• If the return is outside these conditions, it is subject to a minimum 30% restocking fee, at Premium Packaging’s discretion.
• Premium Packaging reserves the right to decline returns that do not meet the above requirements.

4. For any return requests or queries, please contact us:

📍 Address: Unit 7/561 Great Western Highway, Werrington, NSW, 2747
📧 Email: sales@premiumpackaging.com.au
📞 Phone: 1300 923 215